Syba Signs - FAQs

Are your courses accredited?

Syba Academy has broad endorsement from the New South Wales Education Standards Authority (NESA). Many of our courses are also accredited
with Teacher Quality Institute ACT. Please refer to individual course listings for accreditation status for that course.

Are your courses held in partnership with other organisations?

Yes, Syba Academy collaborates with a number of organisations in order to deliver high quality professional development opportunities.
Some of the organisations we have worked with include ALIA Schools, the School Library Association of South Australia, AISWA Libraries,
Western Australia School Library Association, School Library Association of Queensland (Northern Queensland), School Library Association
of Queensland (Gold Coast) and Australia School Library Association (Tasmania). In New Zealand, Syba has worked with the School Library
Association of New Zealand Aeoteroa and the National Library of New Zealand.

 
Syba Academy has also worked with the NSW Department of Education and Training and various Catholic Education Offices across Australia.
Syba’s Guided Inquiry seminars are delivered in partnership with the Centre for International Scholarship in School Libraries (CISSL) at
Rutgers University, The State University of New Jersey.

Can I cancel my registration?

You may cancel your seminar registration however this will incur a 10% cancellation fee. Cancellations within 7 days of the seminar this
will incur the full cost of registration. Name changes within the same organisation are allowed at any time. Please <a href="mailto:information@sybaacademy.com.au?subject=Syba%20Academy%20Registration%20Adjustment">contact
us</a>
as soon as possible if you need to vary your registration.

Can I change or cancel an order?

If you need to change or cancel an order please <a href="/contact-us">contact us</a> as soon as possible.

Can I enter a purchase order reference when shopping online?

Yes. You will be given the option to enter a customer reference number, simply enter your purchase order number and we will ensure it
appears on the final invoice.

Can I give Syba Signs feedback on products and services

We appreciate feedback on our products and services. We assure you we will treat every request with the utmost respect and care. 
 
Please <a href="/contact-us">contact us</a> and one our our
friendly team members will be happy to assist you.

Can’t find what you’re looking for?

Please <a href="mailto:information@sybaacademy.com.au">contact us</a> if you have any questions regarding our professional development
programs and opportunities or if you are looking for a customised program to suit your needs.

Do I need a vinyl lettering application pack?

The <a href="/vinyl-lettering/word-walls/vinyl-lettering-application-pack">vinyl lettering application pack </a>includes
masking tape and a vinyl lettering applicator. If you already have masking tape and a flat straight edge instrument to use to rub vinyl
onto your surface then you do not need a vinyl lettering application pack.

Do I need to laminate my banner?

No, Syba Signs banners are made from a synthetic tear-resistant media and therefore do not need to be laminated.

Do you accept purchase orders?

Yes. We will invoice your order and send the invoice with your goods.

Do you keep my credit card details?

Your credit card details are stored securely and immediately destroyed after use.

Do you ship internationally?

Yes we ship internationally, please refer to individual websites: 
<a href="https://www.sybasigns.com.au">www.sybasigns.com.au</a> (Australia) 
<a href="https://www.sybasigns.co.nz">www.sybasigns.co.nz</a> (New Zealand) 
<a href="https://www.sybasigns.com">www.sybasigns.com</a> (USA & Rest of the World)

How do I find out more about the products and services you offer?

There are many ways you can find out more about the products and services we offer. You can request a <a href="/catalogue">Syba Signs
catalogue</a>,
subscribe to our <a href="/faqs/">eNewsletter</a> or <a href="/contact-us">contact us</a> and one of our experienced team members will be
able to assist you by phone or email.

How do I find out more information about a product?

You will find lots of helpful links to product information such as <a href="/label-divider-lists">label and divider lists</a>, <a href="/how-to-guides/">how
to guides</a>
and <a href="/instructional-videos/">instructional videos</a> on our home hover menu or in the footer of our website.

 
We have also set up an extensive <a href="/faqs/">FAQ's</a> page which includes some of our most frequently asked questions - we will
always be adding to this list so <a href="/faqs/">check it out</a>. Our blog <a href="/syba-news">Syba News</a> also includes product
reviews and other helpful hints.

 
If you can't find what you are looking for online please feel free to <a href="/contact-us">contact us</a> and one of experienced and
helpful team members will be able to assist you.

How do I get a copy of my invoice?

Your invoice will be sent out with your order. If you do not have a copy of your invoice and you have received your goods please <a href="/contact/">Contact
Us</a>.

How do I know my colours will match yours?

We recommend sending us a colour sample if you would like to ensure your signs match the existing colours in your school or library. The
colours on screen or in the catalogue may not be an exact representation of the colour of a sign once produced.

How do I know that my online order has been received?

You should receive an email confirming your order in the moments following its completion. If you do not receive a confirmation email
please <a href="/contact/">contact us</a> so we can ensure your order has been received.

How long will it take my products to arrive?

You can expect to receive your products between two and four weeks from the time of ordering. Please note that dispatch time is based on
the availability of stock. If you need your products for a particular date please contact us at the time of ordering so we can ensure you
receive them in time. If you have not received your products four weeks after placing your order please <a href="/contact/">contact us.</a>

How many people usually attend your seminars?

Depending on the location our full day seminars attract 100-200 participants.

How many shelf label holders do I need?

Count the number of shelves in your library. The total number of shelves equates to the number of holders you will need. Each holder is
890mm long. Please <a href="/contact-us">contact us</a> if you need assistance and we would be more than happy to help.

How will my order be shipped?

We exclusively use Australia Post eParcel to send you orders. 
If you require Express Post <a href="/contact/">please
contact us</a> to make this request and to get a quote for this service.

I am a New Zealand or international customer do I pay GST?

New Zealand and international customer orders are goods and services tax free.

I am organising a professional development day and I need speakers, can you help?

Yes, Syba Academy can take the hard work out of organising your next professional development day. Our Academy Speakers Network offers an
extensive range of speaker options for your event. For more information please visit our <a href="http://www.sybaacademy.com.au/learning/speakers">speakers</a> page or
<a href="mailto:information@sybaacademy.com.au">contact us</a> for more information.

What are my payment options?

You can choose to receive an invoice or pay by credit card at checkout. If you select the invoice option it will be sent with your order.
The payment terms are 30 days from the date of invoice.

What are your shipping rates for Australia?

Shipping and handling for Sydney metro orders is $16.50 ($18.15 inc GST). 
Shipping and handling for WA, NT, SA & FNQ orders is $27.50 ($30.25 inc GST). 
Shipping and handling for Rest of Australia orders is $20.90 ($22.99 inc GST). 
Spine Label only orders: $11.00 ($12.10 inc GST). 
If you require an express service please <a href="/contact/">contact us</a> for options and pricing.

What are your shipping rates for international orders?

Please refer to our online <a href="/shipping/">shipping information</a> for international shipping rates.

What are your shipping rates for New Zealand

Please refer to our online <a href="/shipping/">shipping information</a> for New Zealand shipping rates.

What currency do you transact in?

When shopping on www.sybasigns.com.au all prices are in Australian Dollars (AUD) and are inclusive of GST. Credit card payments are made
in Australian dollars.

 
When shopping on www.sybasigns.co.nz all prices are in New Zealand Dollars (NZD) and are GST free. Credit card payments are made in New
Zealand dollars.

 When shopping on www.sybasigns.com all prices are in US Dollars (USD) and are tax free. Credit card payments are in US dollars.

What if a discount has not been applied to my order?

If you believe a discount should have been applied to your order please <a href="/contact/">contact us</a> with your invoice number and
the relevant discount information.

What if I can no longer attend a course?

Any cancellation of a Syba Academy course including a seminar, workshop or online learning program will incur a 10% fee. Any cancellation
within 7 days of start date will incur the full cost of registration. Name changes within the same organisation are allowed. Please <a href="mailto:information@sybaacademy.com.au">contact
us</a>
if you have any questions.

What if I cannot find what I am looking for?

Please <a href="/contact-us">contact us</a> if you cannot find the product you need. We aim to create customised solutions for our
clients and are more than willing accommodate your needs.

What if I want to return a product?

Please refer to our <a href="/returns/">returns policy</a>.

What if my order is damaged or has items missing?

Please <a href="/contact-us">contact us</a> within 30 days of receipt of your order if you have damaged or missing items in your order.
We encourage all customers to fully inspect their orders on receipt to ensure any discrepancies are sorted out as soon as possible.

What is fiction colour coded shelf labelling?

Our fiction colour-coded shelf labelling system uses 8 colours which rotate through the alphabet. This is consistent for the shelf labels,
shelf dividers and spine labels.

What is included in the Syba Academy seminar experience?

Syba Academy offers a professional seminar experience with up to date topics and internationally renowned and qualified speakers. Your
registration also includes arrival tea and coffee, morning tea and lunch. Your day pack holds your certificate of attendance, name tag and
relevant seminar resources.

What is non-fiction colour-coded shelf labelling?

The colour-coding shelf labelling system applies to non-fiction shelf labels, shelf dividers and spine labels. Each of the 10 categories
in the Dewey decimal system has a different colour. There are therefore 10 colours in total. We have posters, bookmarks and mobiles which
direct clients to the specific colour and category.

What is reverse cut vinyl?

Reverse cut means the vinyl is cut in reverse to adhere on the inside of a window to be viewed from the outside. This protects the product
from being exposed to the outside environment.

What is the difference between sticky back and vinyl signs?

Sticky back signs are printed on paper and laminated with a sticky backing that can adhere to a flat surface. Sticky back signs are able
to have multiple colours and graphics. Vinyl signs are cut from a vinyl roll and have an adhesive backing, they adhere to a flat surface
with water and pressure. A vinyl sign may only be produced in one colour and cannot have a graphic.

What is your ABN?

50 092 960 024

What size dividers should I order?

Measure the depth of your shelving. If your shelf measures 250mm or more, you will need to order the large (250mm depth) dividers. If your
shelf measures between 200mm and 250mm, you will need to order the small (200mm depth) dividers.

What size is A4, A3, A2 and A1 paper?

A1 is 594mm x 841mm
 A2 is 420mm × 594mm
 A3 is 297mm × 420mm
 A4 is 210mm × 297mm

What size should my shelf label holders be?

First, measure the width of the front of your shelving. If your shelf measures 26mm or more, you will need 26mm shelf label holders. If
your shelf measures between 15mm and 25mm you will need 17mm shelf label holders.

When will my credit card be charged?

Your credit card will be charged at the time of ordering.

Where are Syba Academy courses held?

Syba Academy has held professional development opportunities in Sydney, Brisbane, the Gold Coast, Cairns, Adelaide, Canberra, Port
Macquarie, Perth, Auckland, Wellington, Christchurch, and Hong Kong.

 
Syba Academy will also run professional development opportunities in other locations by arrangement with local network groups or
organisations.

 
A feature of the all new Syba Academy program is professional Online Extension Courses which are accessible by teachers across Australia
and internationally. For more information about our online extension courses please visit <a href="http://www.sybaacademy.com.au/learning/online-extension-courses">www.sybaacademy.com.au/learning/online-extension-courses</a>

 
For a full list of upcoming courses, dates and locations please visit <a href="http://www.sybaacademy.com.au/learning/courses">www.sybaacademy.com.au/learning/courses</a>

Who usually attends your courses?

Syba Academy delegates include teacher librarians, classroom teachers, information professionals, principals, Curriculum and eLearning
Coordinators, Heads of Learning Areas and school executives.

 
For a full list of upcoming courses, dates and locations please visit <a href="http://www.sybaacademy.com.au/learning/courses">www.sybaacademy.com.au/learning/courses</a>

Will my personal information be secure?

Any personal information you provide is stored securely and accessed only for the express purpose of fulfilling services you have requested.
Your personal information will at no point be passed onto a third party, unless required to fulfil your order as per your request. For more
information please view our <a href="/privacy-policy/">privacy policy.</a>

Frequently Asked Questions

How can we help? Choose a category to quickly find the help you need.